Retrieval:
- A return request can be submitted within 24 hours of receiving the order, provided that the product is in its original condition and unused.
- The customer bears the shipping cost of 30 riyals when requesting a return.
- Products that have been used or damaged due to misuse cannot be returned.
substitution:
- A replacement request can be submitted within 7 days of receiving the order, provided that the product is in its original condition and unused.
- The customer bears the shipping cost of 30 riyals when requesting a replacement.
- In the event of replacement due to a manufacturing defect covered by the warranty, the replacement will be free of charge without any additional costs to the customer.
To communicate and submit a return or exchange request, you can contact us via:
Phone number: (+966509615241)
